Atlassian uses cookies to improve your browsing experience, perform analytics and research, and conduct advertising. Accept all cookies to indicate that you agree to our use of cookies on your device.
Atlassian cookies and tracking notice, (opens new window)
Atlassian uses cookies to improve your browsing experience, perform analytics and research, and conduct advertising. Accept all cookies to indicate that you agree to our use of cookies on your device. Atlassian cookies and tracking notice, (opens new window)
Cantium Scientific Help Centre
  1. Cantium Scientific Help Centre
  2. Cantium Scientific Support

Cantium Scientific Support

Welcome! You can raise a request for Cantium Scientific Support using the options provided.

Calibration & Repair Booking Form

Book a calibration or repair service for your MicroBio products.

Please enter your email address in the 'Raise this request on behalf of' answer box. We need this to be able to respond to you.

Required fields are marked with an asterisk*
United Kingdom

Enter serial number, separated by a comma if more than one item being returned.

If purchased after November 2023, your product will have a 3-year warranty.

If repair is required, what is the problem...

Drag and drop files, paste screenshots, or browse

Enter the address you require on the calibration certificate

Powered by Jira Service Management
{"xsrfToken":"4723b020f25977c527e33392b9978505d50f37bc_lout","branding":{"id":"5","key":"css","name":"Cantium Scientific Support","portalBaseUrl":"/servicedesk/customer/portal/5","logoUrl":"/rest/servicedesk/1/customer/viewport-resources/portal-logo/5/4","theme":{"headerBGColor":"#ffffff","headerLinkColor":"#292929","headerLinkHoverColor":"#2b83ab","headerLinkHoverBGColor":"#2b83ab","headerBadgeColor":"#2b83ab"}},"helpCenterBranding":{"logoId":"","isLogoAvailable":false,"helpCenterTitle":"Welcome to the Help Centre","sharedPortalName":"Cantium Scientific Help Centre","userInitialAnnouncementHeader":"","userInitialAnnouncementMessageWiki":"","translations":{"fi-FI":{"localeDisplayName":"Finnish (Finland)"},"uk-UA":{"localeDisplayName":"Ukrainian (Ukraine)"},"en-US":{"localeDisplayName":"English (United States)"},"no-NO":{"localeDisplayName":"Norwegian (Norway)"},"zh-CN":{"localeDisplayName":"Chinese (China)"},"is-IS":{"localeDisplayName":"Icelandic (Iceland)"},"nl-NL":{"localeDisplayName":"Dutch (Netherlands)"},"cs-CZ":{"localeDisplayName":"Czech (Czechia)"},"ja-JP":{"localeDisplayName":"Japanese (Japan)"},"hu-HU":{"localeDisplayName":"Hungarian (Hungary)"},"de-DE":{"localeDisplayName":"German (Germany)"},"zh-TW":{"localeDisplayName":"Chinese (Taiwan)"},"ko-KR":{"localeDisplayName":"Korean (South Korea)"},"pt-BR":{"localeDisplayName":"Portuguese (Brazil)"},"sk-SK":{"localeDisplayName":"Slovak (Slovakia)"},"es-ES":{"localeDisplayName":"Spanish (Spain)"},"it-IT":{"localeDisplayName":"Italian (Italy)"},"pl-PL":{"localeDisplayName":"Polish (Poland)"},"pt-PT":{"localeDisplayName":"Portuguese (Portugal)"},"ro-RO":{"localeDisplayName":"Romanian (Romania)"},"sv-SE":{"localeDisplayName":"Swedish (Sweden)"},"da-DK":{"localeDisplayName":"Danish (Denmark)"},"tr-TR":{"localeDisplayName":"Turkish (Türkiye)"},"et-EE":{"localeDisplayName":"Estonian (Estonia)"},"fr-FR":{"localeDisplayName":"French (France)"},"vi-VN":{"localeDisplayName":"Vietnamese (Vietnam)"},"en-GB":{"helpCenterTitle":"Welcome to the Help Centre","sharedPortalName":"Cantium Scientific Help Centre","localeDisplayName":"English (United Kingdom)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"en-GB","userLanguageTag":"en-US","portalThemeColor":"#000000","helpCenterTitleColor":"#ffffff","bannerMediaApiUrl":"https://api.media.atlassian.com/file/9599f308-37a9-4b3a-9593-daf2aea4cf88/image/cdn?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI2NzBlMTJjZC0zYTA3LTQ0ZmEtYTc0Yi1mZjhjOTA0YzExZWMiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOjk1OTlmMzA4LTM3YTktNGIzYS05NTkzLWRhZjJhZWE0Y2Y4OCI6WyJyZWFkIl19LCJleHAiOjE3NzYyMzk3OTIsIm5iZiI6MTc3NjIzOTE5Mn0.bP_3glXmUfVBhrzWLAdiDpEYRC4eykUJHEc_zpfkFlU&client=670e12cd-3a07-44fa-a74b-ff8c904c11ec&height=300&mode=fit","bannerMediaApiFileId":"9599f308-37a9-4b3a-9593-daf2aea4cf88","useDefaultBanner":false,"isBannerAvailable":true,"hasTopBarBeenSplit":false},"portal":{"id":"5","key":"css","projectId":10035,"serviceDeskId":5,"name":"Cantium Scientific Support","description":"<p>Welcome! You can raise a request for Cantium Scientific Support using the options provided.</p>","portalBaseUrl":"/servicedesk/customer/portal/5","reqTypes":[{"id":"10069","name":"Ask a question","descriptionHtml":"","callToAction":"Ask a question","introHtml":"<p>Have a general question? Require a quotation? Submit it here.</p>","icon":10320,"iconUrl":"https://cantium.atlassian.net/rest/servicedeskapi/requesttype/icon/type/issuetype/id/10320","groups":[5],"key":""},{"id":"10098","name":"Calibration & Repair Booking Form","descriptionHtml":"<p>Please enter your email address in the 'Raise this request on behalf of' answer box. We need this to be able to respond to you.</p>","callToAction":"Calibration & Repair Booking Form","introHtml":"<p>Book a calibration or repair service for your MicroBio products.</p>","icon":10304,"iconUrl":"https://cantium.atlassian.net/rest/servicedeskapi/requesttype/icon/type/issuetype/id/10304","groups":[5],"key":""},{"id":"10094","name":"Support","descriptionHtml":"","callToAction":"Support","introHtml":"<p>If you require support to resolve an issue with one of our products, please post your details here.</p>\n<p>We aim to respond within 24 hours.</p>","icon":10304,"iconUrl":"https://cantium.atlassian.net/rest/servicedeskapi/requesttype/icon/type/issuetype/id/10304","groups":[5],"key":""}],"reqGroups":[{"id":5,"name":"General"}],"orderMapping":{"5":[10069,10094,10098]},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"41ec72ee-9e0e-368c-a1d3-ab64e568f38b","appLinkName":"System Confluence","appLinkUrl":"https://cantium.atlassian.net/wiki","spaceKey":"CSS","spaceName":"Cantium Scientific Support","spaceUrl":"https://cantium.atlassian.net/wiki/spaces/CSS","isServer":false},"labels":[],"projectKey":"CSS","serviceDeskId":5,"kbLinkDomainURLs":["https://cantium.atlassian.net"]},"createPermission":true,"portalAnnouncement":{"portalId":5,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"CSS","userLanguageHeader":"","userLanguageMessageWiki":"","defaultLanguageHeader":"","defaultLanguageMessage":"","defaultLanguageDisplayName":"English (United Kingdom)","isUsingLanguageSupport":true,"translations":{}},"canViewCreateRequestForm":true,"isProjectSimplified":true,"mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI2NzBlMTJjZC0zYTA3LTQ0ZmEtYTc0Yi1mZjhjOTA0YzExZWMiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl0sInVybjpmaWxlc3RvcmU6Y29sbGVjdGlvbjp1cGxvYWQtdXNlci1jb2xsZWN0aW9uLTIwMDM1OTUwNzIiOlsicmVhZCIsImNyZWF0ZSIsInVwZGF0ZSJdfSwiZXhwIjoxNzc2MjQwMzkyLCJuYmYiOjE3NzYyMzkxOTIsImFub25JZCI6ImFub24tdXNlciIsImh0dHBzOi8vaWQuYXRsYXNzaWFuLmNvbS9hcHBBY2NyZWRpdGVkIjpmYWxzZX0.fzG803NIqUEhVZLIJloenIC7iifd6ZAFMtZOBxPaQ0s","targetCollection":"upload-user-collection-2003595072","endpointUrl":"https://api.media.atlassian.com","clientId":"670e12cd-3a07-44fa-a74b-ff8c904c11ec","tokenDurationInMins":20},"categories":{"categoriesSupported":true,"categories":[]}},"reqCreate":{"id":10098,"projectId":10035,"issueType":{"id":"10098","name":"Calibration & Repair Booking Form"},"form":{"name":"Calibration & Repair Booking Form","descriptionHtml":"<p>Please enter your email address in the 'Raise this request on behalf of' answer box. We need this to be able to respond to you.</p>","callToAction":"Calibration & Repair Booking Form","intro":"<p>Book a calibration or repair service for your MicroBio products.</p>","instructions":"<p>Please enter your email address in the 'Raise this request on behalf of' answer box. We need this to be able to respond to you.</p>","icon":10304,"iconUrl":"https://cantium.atlassian.net/rest/servicedeskapi/requesttype/icon/type/issuetype/id/10304","key":""},"fields":[{"fieldType":"text","fieldId":"email","fieldConfigId":"","label":"Email confirmation to","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"text","jiraFieldType":"summary","fieldId":"summary","fieldConfigId":"","label":"Your name","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"text","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:textfield","fieldId":"customfield_10085","fieldConfigId":"10226","label":"Your company name","description":"","descriptionHtml":"","required":false,"displayed":true,"presetValues":[]},{"fieldType":"select","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:select","fieldId":"customfield_10081","fieldConfigId":"10222","label":"Region","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[],"values":[{"value":"10054","label":"United Kingdom","selected":true,"children":[]},{"value":"10055","label":"European Union","selected":false,"children":[]},{"value":"10065","label":"North America","selected":false,"children":[]},{"value":"10066","label":"South America","selected":false,"children":[]},{"value":"10056","label":"Rest of World","selected":false,"children":[]}],"noneOptionRequired":false},{"fieldType":"checkbox","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:multicheckboxes","fieldId":"customfield_10082","fieldConfigId":"10223","label":"What products are you returning for service?","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[],"values":[{"value":"10057","label":"MicroBio MB1","selected":false,"children":[]},{"value":"10058","label":"MicroBio MB2","selected":false,"children":[]},{"value":"10059","label":"Qualisair qCR","selected":false,"children":[]},{"value":"10060","label":"Validation Kit","selected":false,"children":[]},{"value":"10061","label":"Other","selected":false,"children":[]}]},{"fieldType":"text","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:textfield","fieldId":"customfield_10083","fieldConfigId":"10224","label":"Serial numbers","description":"Enter serial number, separated by a comma if more than one item being returned.","descriptionHtml":"<p>Enter serial number, separated by a comma if more than one item being returned.</p>","required":true,"displayed":true,"presetValues":[]},{"fieldType":"checkbox","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:multicheckboxes","fieldId":"customfield_10089","fieldConfigId":"10230","label":"Service Type","description":"If purchased after November 2023, your product will have a 3-year warranty.","descriptionHtml":"<p>If purchased after November 2023, your product will have a 3-year warranty.</p>","required":true,"displayed":true,"presetValues":[],"values":[{"value":"10062","label":"Calibration","selected":false,"children":[]},{"value":"10063","label":"Repair","selected":false,"children":[]},{"value":"10064","label":"In Warranty Repair","selected":false,"children":[]}]},{"fieldType":"textarea","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:textarea","fieldId":"customfield_10090","fieldConfigId":"10231","label":"Repair details","description":"If repair is required, what is the problem...","descriptionHtml":"<p>If repair is required, what is the problem...</p>","required":false,"displayed":true,"presetValues":[],"rendererType":"atlassian-wiki-renderer"},{"fieldType":"attachment","jiraFieldType":"attachment","fieldId":"attachment","fieldConfigId":"","label":"If appropriate upload a picture of the problem","description":"","descriptionHtml":"","required":false,"displayed":true,"presetValues":[]},{"fieldType":"textarea","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:textarea","fieldId":"customfield_10087","fieldConfigId":"10228","label":"Your company address","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[],"rendererType":"atlassian-wiki-renderer"},{"fieldType":"textarea","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:textarea","fieldId":"customfield_10084","fieldConfigId":"10225","label":"Certificate address (if different from above)","description":"Enter the address you require on the calibration certificate","descriptionHtml":"<p>Enter the address you require on the calibration certificate</p>","required":false,"displayed":true,"presetValues":[],"rendererType":"atlassian-wiki-renderer"},{"fieldType":"text","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:textfield","fieldId":"customfield_10088","fieldConfigId":"10229","label":"Purchase order number","description":"","descriptionHtml":"","required":false,"displayed":true,"presetValues":[]},{"fieldType":"select","jiraFieldType":"priority","fieldId":"priority","fieldConfigId":"","label":"Priority","description":"","descriptionHtml":"","required":false,"displayed":false,"presetValues":[],"values":[{"value":"1","label":"Highest","selected":false,"children":[]},{"value":"2","label":"High","selected":false,"children":[]},{"value":"3","label":"Medium","selected":true,"children":[]},{"value":"4","label":"Low","selected":false,"children":[]},{"value":"5","label":"Lowest","selected":false,"children":[]}],"noneOptionRequired":false}],"userOrganisations":[],"canBrowseUsers":false,"requestCreateBaseUrl":"/servicedesk/customer/portal/5/create/10098","requestValidateBaseUrl":"/servicedesk/customer/portal/5/validate/10098","calendarParams":{"firstDay":0,"date":"2026-04-15T07:46:33+0000","useISO8601WeekNumbers":true,"dateIfFormat":"%e/%b/%y","dateTimeIfFormat":"%e/%b/%y %I:%M %p","timeFormat":"12"},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"41ec72ee-9e0e-368c-a1d3-ab64e568f38b","appLinkName":"System Confluence","appLinkUrl":"https://cantium.atlassian.net/wiki","spaceKey":"CSS","spaceName":"Cantium Scientific Support","spaceUrl":"https://cantium.atlassian.net/wiki/spaces/CSS","isServer":false},"labels":[],"projectKey":"CSS","serviceDeskId":5,"kbLinkDomainURLs":["https://cantium.atlassian.net"]},"canRaiseOnBehalf":false,"canSignupCustomers":false,"canCreateAttachments":true,"attachmentRequiredField":false,"hasGroups":true,"canSubmitWithEmailAddress":false,"showRecaptcha":true,"siteKey":"6LePXLkdAAAAAF4gCNalrL1IvZcqbNbZf_Zakudd","mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI2NzBlMTJjZC0zYTA3LTQ0ZmEtYTc0Yi1mZjhjOTA0YzExZWMiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl0sInVybjpmaWxlc3RvcmU6Y29sbGVjdGlvbjp1cGxvYWQtdXNlci1jb2xsZWN0aW9uLTIwMDM1OTUwNzIiOlsicmVhZCIsImNyZWF0ZSIsInVwZGF0ZSJdfSwiZXhwIjoxNzc2MjQwMzkzLCJuYmYiOjE3NzYyMzkxOTMsImFub25JZCI6ImFub24tdXNlciIsImh0dHBzOi8vaWQuYXRsYXNzaWFuLmNvbS9hcHBBY2NyZWRpdGVkIjpmYWxzZX0.WhEasdtpSPRQB0a5AtdV5PuHy2A2zEt0jJulaJjkPd4","targetCollection":"upload-user-collection-2003595072","endpointUrl":"https://api.media.atlassian.com","clientId":"670e12cd-3a07-44fa-a74b-ff8c904c11ec","tokenDurationInMins":20},"hasProformaForm":true,"proformaTemplateForm":{},"proforma":{"formExists":false,"formValid":true,"formTemplateData":{},"linkedJiraFields":[]},"key":""},"portalWebFragments":{"headerPanels":[],"subheaderPanels":[],"footerPanels":[],"pagePanels":{"propertyPanels":[],"legacyPropertyPanels":[]}}}
{"headless":false,"wacLink":"https://www.atlassian.com/software/jira/service-desk/powered-by?utm_medium=jira-in-product&utm_source=jira_service_desk_portal_footer&utm_content=cantium","contactLink":"/secure/ContactAdministrators!default.jspa","serviceDeskVersion":"3.3.0-OD","contextPath":"","xsrfToken":"4723b020f25977c527e33392b9978505d50f37bc_lout","baseUrl":"https://cantium.atlassian.net/servicedesk/customer","relativeBaseUrl":"/servicedesk/customer","jiraDisplayUrl":"https://cantium.atlassian.net","onDemand":true,"mediaApiExternalUrl":"https://api.media.atlassian.com","mediaApiAppClientId":"670e12cd-3a07-44fa-a74b-ff8c904c11ec","fabricEmojiUrl":"/gateway/api","helpCenterType":"BASIC","traceId":"dff40bbaf856479b9b754fd4a37214b8","siteDefaultLanguageTag":"en-GB","featuredValues":{"multiHelpCenterEnabled":false,"hcAIAnswersEnabled":false,"jsmAiConfigEnabled":false,"helpCenterCustomizationEnabled":false},"helpCenterHomePageSlug":"portals","customerAccountAvailabilty":"JSM_AND_JCS","baseUrlCSM":"https://cantium.atlassian.net","edition":"free","anonymousEnabled":true,"requestIntroEnabled":true}